Booking Terms and Conditions / Guest Agreement

1. Your application becomes a binding contract once your offer has been accepted by us & you have paid the required amount, at which point we will forward you a confirmation invoice.
2. A booking is only confirmed once the required amount has been received by way of credit card, PayPal or bank transfer.
3. Your booking payment consists of rent, security deposit (if applicable), departure clean, booking fee & any extras that are supplied or confirmed at the time of booking.
4. All bookings require a 50% deposit payment to confirm your reservation. The remaining balance is due 14 days prior to check in day.
5. If your booking is due to commence in less than 14 days the total amount will be due to confirm your reservation.
6. Security deposits are refunded within 5-7 working days after departure, upon a satisfactory inspection.
7. You have primary responsibility for your own safety during your stay at The Property. You must read any fire or health & safety guidance which is provided to you. If you become aware of anything during your stay which you believe is a health & safety risk you must inform Welcome to Wellington Short Term Rentals immediately.
8. The accommodation listing information specifies the maximum permitted number of guests who are authorised to stay in The Property. If you allow more than the maximum number of people to occupy or stay in The Property your booking may be terminated immediately and you will be liable to pay a supplement of up to $250 per night in respect of each unauthorised guest.
9. You agree to:- keep The Property clean, tidy and clear of rubbish and leave it in the same condition as you find it;- not keep or take any pets or animals into or onto The Property (unless otherwise agreed with us and specified as pet-friendly in the Booking Summary);- not do anything that will or might constitute a breach of any consents in relation to The Property or which will or might be in breach in whole or in part of any insurance effected in respect of The Property.
10. You agree not to:- do or permit to be done on The Property anything which is or which may be or become a nuisance, (whether actionable or not) damage, annoyance, inconvenience or disturbance to the Host or to tenants or occupiers of the building or any owner or occupier of neighbouring property including (but not limited to) playing loud music or musical instruments, dancing, entertaining at The Property or moving furniture;- not to conduct any illegal or immoral activity from The Property;- not to make any alteration or addition whatsoever to The Property or its contents;- not to use The Property for any purpose other than for personal accommodation.
11. Every reasonable care will be taken to ensure that The Property is presented to you to a high standard. Should you find on arrival that there is a problem, or cause for complaint, you should immediately refer this to Welcome to Wellington Short Term Rentals. Reasonable steps will be taken to assist you. The Owner and Welcome to Wellington Short Term Rentals are committed to ensuring that any problems or complaints you may have whilst at The Property are resolved efficiently and promptly, but as such we must be given the opportunity to do so.
12. Please read ourCancellation Policyprior to booking. This can be found under the About Us section of our website.
13. All credit card payments are processed through a secure third party payment gateway. We do not store your credit details or any other sensitive information.
14. The term “security deposit” refers to funds that are held in trust by us until the end of your stay.